Your privacy matters to indo33. This policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold over your own information.
Every data transmission between your device and indo33 servers is protected by industry-standard 256-bit SSL encryption, ensuring your personal and financial information is never exposed in transit.
indo33 does not sell, rent, or trade your personal information to any third-party marketing organizations. Your data belongs to you and is used exclusively to deliver and improve our services.
You have the right to access, correct, or request deletion of all personal data we hold about you. Submit a written request to our support team and we will respond within 14 business days.
All Player data is stored on encrypted, access-controlled servers. Internal staff access is restricted on a need-to-know basis, with activity logs maintained for all administrative actions.
We use cookies to maintain session security, remember preferences, and analyze site performance. We do not use third-party advertising cookies. Cookie preferences can be managed in your browser settings.
You remain in control of all promotional communications. Opt out of marketing emails at any time by contacting our support team. Transactional and security-related emails cannot be disabled while your account is active.
indo33 ("we," "us," "our") is committed to protecting the privacy and personal data of every individual who accesses or uses our online betting and gaming platform at indo33.cam ("the Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of personal information provided to us or collected automatically when you use our Services.
This Privacy Policy applies to all Players registered on indo33, all visitors to the Platform, and all individuals who interact with us through any communication channel including live chat, email, or support tickets. By registering an Account or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
If you do not agree with this Privacy Policy, you must immediately discontinue use of the Platform and contact our support team to request Account closure. Our Services are intended for residents of Indonesia aged 21 and above. 21+
When you register an Account with indo33, we collect the following categories of Personal Data:
When you access and use the Platform, we automatically collect certain technical information, including:
indo33 collects your Personal Data through the following channels:
| Collection Method | Data Categories Collected |
|---|---|
| Account registration form | Name, date of birth, email, phone, address, password |
| KYC verification process | Identity documents, proof of address, selfie photograph |
| Deposit & withdrawal requests | Bank account details, e-wallet identifiers, transaction amounts |
| Live chat & email support | Communication content, account queries, complaint details |
| Platform usage (automatic) | IP address, device data, browsing behavior, betting history |
| Cookies & tracking technologies | Session tokens, preference settings, analytics data |
indo33 processes your Personal Data for the following specific purposes. We collect only the minimum data necessary for each purpose ("data minimization principle"):
indo33 works with carefully selected third-party service providers who assist in operating our Platform. These providers process your data solely on our instruction and are contractually bound to maintain strict confidentiality. Service provider categories include:
We may disclose your Personal Data to relevant authorities, regulatory bodies, or law enforcement agencies if we are legally required to do so, if we believe disclosure is necessary to prevent fraud or financial crime, or to protect the rights, property, or safety of indo33, our Players, or the public.
indo33 does not sell, rent, or lease your Personal Data to any third party for marketing or commercial purposes. We do not share your personal information with advertising networks, data brokers, or affiliate marketing organizations.
indo33 retains your Personal Data for as long as your Account remains active and for such additional periods as are required for legal compliance and legitimate business purposes. Specific retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of Account plus 5 years post-closure |
| KYC identity documents | Duration of Account plus 5 years post-closure |
| Financial transaction records | 7 years from transaction date |
| Betting history | Duration of Account plus 2 years post-closure |
| Customer support communications | 3 years from last interaction |
| Website analytics / log data | 12 months on a rolling basis |
| Self-exclusion records | Permanent (never deleted) |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized. Anonymized data (from which individual identity has been irreversibly removed) may be retained indefinitely for statistical and analytical purposes.
indo33 uses the following categories of cookies on the Platform:
You can manage or delete cookies at any time through your browser settings. Disabling strictly necessary cookies will prevent you from logging in to indo33. Disabling functional or analytics cookies will not affect your ability to use the Platform but may reduce the quality of your personalized experience. indo33 does not use third-party advertising cookies or cross-site tracking technologies.
indo33 employs a comprehensive, multi-layered security architecture to protect your Personal Data against unauthorized access, loss, alteration, or destruction:
Despite these measures, no online platform can guarantee absolute security. If you suspect your Account has been compromised, contact our support team immediately at [email protected] and we will take immediate protective action.
As a Player of indo33, you hold the following rights with respect to your Personal Data. To exercise any of these rights, submit a written request to [email protected] from the email address registered to your Account. We will respond within 14 business days.
Please note that exercising certain rights — in particular the right to erasure — may require Account closure, as we cannot operate an Account without the minimum Personal Data necessary for identity verification, payment processing, and legal compliance.
indo33 Services are strictly intended for adults aged 21 years and above. We do not knowingly collect Personal Data from individuals under 21 years of age. If we discover or have reason to believe that a Player is under 21, we will immediately suspend the Account, void all associated bets and winnings, and return any deposits to the source payment method after deducting any costs directly attributable to the minor's activity on the Platform.
If you are a parent or guardian and believe your child has registered on indo33 without your knowledge, contact our support team immediately at [email protected] with relevant details. We take underage gambling extremely seriously and will investigate all such reports as a matter of priority.
indo33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered Players via email or in-platform notification.
Your continued use of the Platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your Personal Data. If a proposed change is material and requires your explicit consent under applicable law, we will seek that consent before the change takes effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way indo33 handles your Personal Data, please contact our Data Privacy team:
Email: [email protected]
Subject Line: Privacy Policy Inquiry / Data Subject Request
Live Chat: Available 24/7 via the indo33 Platform
Response Time: Within 14 business days for formal data requests; within 2 hours for general support inquiries
Our support team is available around the clock and fluent in both English and Bahasa Indonesia to assist Players across Jakarta, Surabaya, Medan, Bandung, Bali, Semarang, Makassar, and all regions of Indonesia.
Your privacy is our commitment.
By using indo33, you confirm that you have read and understood this Privacy Policy and consent to the data practices described above.
Our support team is available 24 hours a day, 7 days a week. Whether you want to exercise your data rights, review our full Terms & Conditions, or learn about our responsible gaming commitments — we are here to help.
21+ indo33 is an adults-only platform. Please gamble responsibly.